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Updated on: May 27, 2025
Originally published on: May 27, 2025
Whether it’s for a cross-country move or buying a vehicle from out of state, figuring out how to get a car from Point A to Point B can feel overwhelming. There are a lot of questions to consider. Will the car be safe? Is the price fair? Is this company trustworthy? The good news is that choosing a reliable car shipping company doesn’t have to be stressful. With a little research and the right questions, it’s totally possible to find a service that fits both your needs and your budget.
Here’s what to know to make the process a whole lot easier.
Know Your Shipping Options
First things first, how do you want your car transported? There are a few main methods, and each one comes with its own pros and cons. The most common choice is open transport, where your vehicle is moved on an open trailer along with several other cars. It’s typically the most affordable option, but it does mean your car is exposed to weather and road debris.
On the other hand, enclosed transport offers more protection by keeping your vehicle sealed off from the outside environment. This method is often used for classic, luxury, or high-end vehicles, and yes, it usually comes with a higher price tag. The right choice depends on your car’s value, your preferences, and the car shipping quotes you receive during your research.
Do a Reputation Check
You wouldn’t hire a babysitter without checking references, right? Same goes for your car. Look for reviews, ask questions in forums, and dig into customer experiences. Google, BBB, and even transport-specific review sites can help you spot red flags or glowing praise. If a company is proud of its work, you’ll see it in the feedback.
Bonus tip: Look for membership in professional organizations or certifications. It’s a solid sign that the company takes its business (and your car!) seriously.
Just like with any major service, reputation matters. Before handing your car over to a transport company, take time to look at their reviews and ratings. Google reviews, Better Business Bureau profiles, and auto transport forums are great places to start. Pay attention to repeat complaints or praise. if a company is consistently praised for being on time and communicative, that’s a good sign.
You can also check if the company is registered with the Federal Motor Carrier Safety Administration (FMCSA) and has a valid USDOT number. These are simple steps that show whether a company is legally allowed to operate and meets federal safety requirements.
Understand the Insurance
Nobody wants to think about “what if,” but accidents happen. Every car shipping company is required to provide insurance coverage for your vehicle during transit, but the amount and type of coverage can vary. Some policies only cover major damage, while others include even minor cosmetic issues. Ask for a copy of the insurance policy or have them explain what’s included. For example, are dents or windshield cracks covered? What about damage that happens while loading or unloading?
If you’re shipping a vehicle with higher value, or just want extra peace of mind, you may want to contact your own insurance provider to ask if supplemental coverage is needed during transport. Having everything in writing helps prevent surprise costs or disputes later.
Get Multiple Quotes—and Read the Details
It’s smart to gather quotes from at least three different companies so you can compare. But don’t just look at the bottom-line number—read what’s included. Some companies may offer a lower price but leave out essentials like insurance verification, delivery updates, or proper driver screening.
When comparing car shipping quotes, ask if taxes, fuel surcharges, or pickup/drop-off fees are part of the total. A detailed breakdown can help you avoid hidden costs.
Also, be cautious of companies that pressure you to book quickly or seem hesitant to explain fees. Transparency is a must.
Test the Customer Service Waters
Before committing to a car shipping company, reach out with a few basic questions. Are they helpful? Do they respond in a timely manner? The way they communicate now is often a good indicator of how they’ll handle things once they have your car in their possession.
Good customer service should make you feel informed and confident—not confused or rushed. Some companies also offer 24/7 tracking or a direct line to your transport coordinator, which can be a huge plus.
Check Experience and Specialty Services
Experience is more than just how long the company has been around, it’s about what types of vehicles and situations they’ve handled. Look for companies that have experience with your type of vehicle or route. For example, if you’re shipping a luxury vehicle, a classic car, or an oversized truck or RV, you want a team that’s familiar with the specific care those vehicles require.
Don’t hesitate to ask how many cars like yours they’ve shipped or what steps they take to protect them during transit. The more specific they can be, the more peace of mind you’ll have.
Get a Clear Delivery Timeline
Any company you work with should be upfront about estimated pickup and delivery dates. While delays can happen, especially with weather, traffic, or driver availability, a reputable car shipping company will give you a reasonable window and keep you updated if anything changes.
Ask if they offer real-time tracking or status updates. Some companies will let you track your car like a package, which is a nice touch if you’re coordinating other aspects of a move.
Don’t Skip the Fine Print
While it’s not the most exciting part, reading the service agreement is essential. Look for details about refunds, cancellations, delays, and liability. For example, if the driver shows up and you’re not available, are you charged a fee? If damage occurs, how do you file a claim?
Some companies even require an inspection report before and after transport. Make sure you understand your responsibilities, too, not just theirs.
Ask About Special Needs
If your car doesn’t run, needs special loading assistance, or if you’re transporting more than one vehicle, those things should be brought up ahead of time. Not all companies can handle non-operational vehicles or large fleets.
Likewise, if you live in a hard-to-access area, like a narrow street, rural zone, or gated community, ask if that could affect pickup or delivery. Some companies may need you to meet them in a nearby parking lot or larger area.
Being upfront about these things ensures there are no hiccups on the big day.
Final Thoughts on Choosing the Best Car Shipping Company
Choosing a car shipping company is a big decision, but it doesn’t have to be a stressful one. When you know what to ask, what to look for, and what to avoid, the whole process becomes more manageable. Take your time, get everything in writing, and choose a company that’s transparent, experienced, and genuinely cares about delivering your vehicle safely.
A little preparation goes a long way, and with the right transport partner, getting your car from Point A to Point B can be easy, efficient, and hassle-free.